Questions to ask a Senior Move Manager


There are so many services a Senior Move Manager can provide. Here are some sample questions you may want to ask to find out if the company is a good fit for you.

The following questions are suggested by the National Association of Senior Moves Managers (NASMM):

• How long have you been providing senior move management services?

• Have you participated in any formal training?

• Are you fully insured for liability and workers’ compensation?

• Do you charge by the hour or by project? (NASMM recommends fees should be provided in writing to the consumer or responsible party prior to providing services.)

• Will you provide a written contract?

• Can you provide references?

• Are you a member of the National Association of Senior Move Managers (NASMM)?

• Do you offer customized floor plans?

• Do you provide organizing, sorting and downsizing services?

• Do you arrange for the profitable disposal of unwanted items through auction, estate sale, buy-out, consignment, donation, or a combination?

• Do you interview, schedule and oversee movers?

• How is the billing arranged for the movers?

• Do you pack or do you hire a moving company to perform the packing? (If the Senior Move Manager indicates they pack, make sure they have the appropriate insurance to cover any damages.)

• Do you completely unpack and set up the new home? (These services include unpacking everything, hanging pictures, draperies, installing electronics, etc.)

• Will you handle the transfer of my utilities, mailing address etc?

• What additional services do you offer?

Items you might also want your senior moves manager to include:
• house cleaning
• waste removal
• shopping
• senior escort
• assisting with selection of a realtor
• helping prepare the home to be sold


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