Getting Started

Course Outline - Menu

Key Terms & Concepts

What is "Age-Friendly"

Business Advice When Starting

Section 1: Understanding "Age-Friendly"

Introduction To "Age-Friendly"

Why is Age-Friendly Important?

What are the Implications of Not Embracing an Age-Friendly Approach?

Who Needs To Be Age-Friendly

Section Summary

Section 2: Building an Age-Friendly Workplace

Age-Friendly Workplace - Defined

Barriers To Age-Friendly Community

Environmental Assessment

Section Summary

Section 3: The Age-Friendly Customer Experience

Key Terms & Concepts

Interpersonal Skill Development

Barriers To Best Practices

Person-Centered Care & Services

Caring For The Caregiver

Applying Strategies In The Workplace

Section Summary

Section 4: How & When To Advocate

Warning Signs Your Customer is At-Risk of Abuse

How To Find Community Support & Services

The "No Wrong Door" Approach

Section Summary

Conclusion

To Sum It All Up

How To Find Community Support & Services